Are you passionate about helping others and possess excellent communication skills? We are looking for a dedicated Customer Care Associate to join our dynamic team. In this role, you will be the heart and soul of our company’s customer experience, ensuring that each customer feels heard, valued, and satisfied.
Key Responsibilities:
- Manage customer inquiries and concerns with empathy and efficiency via telephonic calls.
- Handle customer order management from initiation to completion, ensuring a seamless process.
- Provide accurate, valid, and complete information by utilizing the right methods/tools.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies to maintain a high-quality standard.
What We Require:
- A Bachelor’s Degree in any field.
- Proficiency in English, both in verbal and written communication.
- Preferably, the ability to handle communications in Hindi as well.
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Ability to multi-task, prioritize, and manage time effectively.
What We Offer:
- A dynamic and supportive work environment where your work truly matters.
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A chance to be a part of a team that values innovation, customer satisfaction, and employee well-being.
If you have a passion for service excellence and are looking to make a difference in a fast-paced environment, we would love to hear from you. Apply now to become a part of our customer care team and help us take our customer satisfaction to the next level!
Email : recruitment@labx.in
Mobile no : 9400600305
